Frequently Asked Questions

It's easy. Just access an online application form by clicking on the ‘Play Now’ button at the top of this page. Or by clicking on this link: PLAY NOW. Then, simply follow the steps on the form.

Yes. We are members of the UK Lottery Council, an organisation representing the interests of various companies and other bodies engaged in lawful lottery-related activities. We adhere to their Code of Conduct.

As soon as you receive email confirmation that your application has been accepted (normally within seconds of you submitting your online application form) you will be playing in the next UK Lotto or EuroMillions draw. The draws take place normally between 8.00pm and 10pm GMT. If you are applying on the day of a draw and your application is accepted before 6.00pm GMT, you will be playing in that day’s draw, later on. If your application is accepted after the 6.00pm GMT deadline, you will first be playing in the draw after that day’s draw.

A Playing Period is a 4-week span. Your first Playing Period begins the day you join. For example, if you began playing on the 1st of May, your first Playing Period would last 28 days, ending on the 28th of May. Then, on the 29th of May, your second Playing Period would begin, ending on the 25th of June.

All members are notified of their wins by email within hours of each draw. Your wins are automatically credited to your online Member Account which you can access at all times through your Player Member website. Winners of prizes of £1,000 or more will be contacted by someone from our Member Support Team.

Payment is made either by cheque sent to the postal address we hold on file for you or by StormPay. You can choose at any time which method you prefer. Winnings of £500 or more must first be collected from the National Lottery operator before we pass them on to you. This process can take as long as 10 working days from the draw date.

Winnings of up to £500 do not need to be collected from the National Lottery operator beforehand and are paid within 7 working days of the draw date.

All winnings are divided equally between Syndicate members: 49 in UK Lotto Syndicates, 39 in EuroMillions Syndicates.

No. Each of the other places in your Syndicate is taken by other members who could be located anywhere in the world. It’s not your responsibility to find them.

No. When a new Syndicate must be started to accommodate a new member, its numbers are entered in the next draw as normal. Unless a new Syndicate is created on the day of a draw in the four hour period after 6.00pm GMT (see above).

You can play for as short or as long a time as you like; there is no contract specifying a period of membership. If you wish to stop playing, simply cancel through your member’s website. You are deemed to have cancelled your membership when we acknowledge receipt of your cancellation (usually by return email). No further payments are collected and you’ll be notified of your last draw date. Of course, you are no longer eligible for any lottery prize money won by your Syndicate after your last draw date.

Player Members only: If we do not receive your e-Lottery Subscription payment on the due date, for whatever reason, unfortunately you will immediately lose your Syndicate place. You will be notified of this by email and SMS message to your mobile phone (if we have your mobile phone details).

All credit/debit card transactions, both successful and unsuccessful, are recorded by ourselves and by our Merchant processing bank. If your credit/debit card was not processed successfully and the Syndicate from which you were consequently removed then wins, we are not liable for paying you winnings.

Yes. This site uses state-of-the-art encryption. All details sent to and from the site are encrypted, ensuring that all your communication is secure. And confidential information and credit card details are not retained by the site.

All transactions are in British pounds sterling (GBP). That includes your payment to us with your application and ongoing e-Lottery Subscriptions, and our payment to you of winnings. If that isn’t your national currency, an easy-to-use online currency converter is always available via a link on your Member website.

You can change any of your details in your Member website; it’s accessible 24 hours a day.

No. E-Lottery is neither connected with, nor affiliated to, nor approved by either the UK government’s regulator, the National Lottery Commission, or the current National Lottery operator, Camelot Group plc.